Our Commitment to Quality & Transparency
We at Aarav Medicare would like to ensure that all the medical equipment and health care products that you receive are of your expectation. We're here to help you if your order presents some difficulty, we will work it out fairly and transparently.
This policy outlines conditions for cancellation, return, replacement, and refund.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
- Orders can be cancelled if they have not been processed, customized, dispatched, or shipped.
- If an order has been processed or dispatched, it may not be possible to cancel the order.
- Cancellation terms may vary for customized or specially ordered or procurement products and will be provided during the quotation or order confirmation process.
When is it OK to Ask for a Return?
A return or replacement may be considered if:
Please contact us promptly after delivery if you notice any problem.
Products That May Not Be Eligible for Return
Due to hygiene, safety, regulatory, and product-specific requirements, returns may not be accepted for:
Eligibility may also depend on the manufacturer's warranty and applicable product terms.
Damaged or Incorrect Products
If your order arrives damaged or contains an incorrect product, please contact our team as soon as possible.
To help us resolve the issue quickly, we may request:
- Order or invoice details
- Product information
- Photographs or videos of the product/package
- Specific details of the issue
Our team will check the information and decide if a replacement, repair, credit, or refund is available.
Refunds
Refunds will be issued upon approval of the returned product (if applicable) received and inspected.
Refunds may be made in the same way as they were originally paid and may take a longer period of time depending on banking/payment processing requirements, product type, order terms, and the original method of payment.
Note: Non-refundable shipping, installation, customization, or any other order term will be dealt with as per the agreement.
Warranty & Medical Equipment
A medical equipment warranty may be a manufacturer warranty or a seller warranty, and the first resolution would not necessarily be a refund, but a repair, replacement of parts, or warranty service.
A warranty may not be applicable to all products, manufacturers, uses, or installations.
Our team will help you through the applicable warranty process.
How to Request a Return or Refund
If you want to make a return, replacement, cancellation, or refund request, please contact us with:
We will look at your request and let you know what to do next.
Important Note for B2B & Bulk Orders
The procurement of medical equipment and healthcare products can include bulk quantities, customized specifications, institutional requirements, or special-order products.
The conditions of return, cancellation, replacement, and refund for orders of this kind can be specifically agreed upon in the quotation, order, or purchase order confirmation.
Such order shall be subject to such commercial terms as agreed.
Policy Updates
This Refund, Return & Cancellation Policy may be revised whenever our products and/or services or requirements change.
The latest version will always be published on this page with the updated “Last Updated” date.
Contact Us
Having problems with a return, replacement, cancellation, or refund? We're here to help!
Healthcare procurement should be clear, reliable, and hassle-free. Should it not turn out as planned, we will try to find the most suitable solution depending on the product and order specifications.